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Type the word mkey (lower case) within 3 seconds of seeing the word 'Loading'.

You should see something similar to the following:

After the IPS completes its initial startup screens the TippingPoint splash screen is displayed in ASCII characters.

#Virtual serial port 90 serial key serial

The serial port connection settings are as follows:

Connect to the IPS via the console port.

You cannot recover the SuperUser password of an IPS, but you can reset it to a new value or create a new login with SuperUser privileges.Д¬aution: This procedure requires a reboot operation which will disrupt traffic! How can I recover the password to my IPS?

#Virtual serial port 90 serial key serial number

If the device is not accessible via the CLI, the Certificate Serial Number can also be found on a white sticker on the underside of the device.ДЁ. The Certificate Serial Number can be found by connecting via SSH or serial console to the device and running the following Command Line Interface (CLI) command: How do I find the Certificate Serial Number of my device?

In the resulting Save window, navigate to where you wish to save the diagnostic file.Д§.

In the Log Utils tab, select the Create Logs Zip FileвЂ¦ button.

In the Diagnostic Toolkit (Log Utils) dialog box, select the Log Utils tab.

The SMS Diagnostic Toolkit (Log Utils) window opens.

On the SMS Menu bar, navigate to Tools > Diagnostics.

In order to run the SMS Diagnostics, perform the following steps

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Attach the resulting ZIP file to your case.

From the Security Management System (SMS): Right-click 'Device' в†’ Export TSR.

From the TPS Local Security Manager (LSM): Tools в†’ Tech Support Report.

From the IPS Local Security Manager (LSM): System в†’ Tech Support Report.

In order to generate a TSR, perform the following steps

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It includes diagnostic commands, log files, and optionally a full system snapshot. The TSR collects diagnostic information into a report that TippingPoint Technical Support can use to debug and troubleshoot system issues. Please also provide the output from the following CLI commands:

When contacting support, please have the following information ready: What information should I provide when opening a support case? For information on the device certificate number, click here.Д¤. They will be able to provide your Customer ID Number if given the Certificate Serial Number of the TippingPoint product. If you are unable to locate the Customer ID Number, contact TippingPoint Support. In some cases, the Customer ID Number is not included in the invoice document. Your Customer ID Number can be found on the billing invoice that arrived with the order. You can access the Business Support Portal at the following URLДЄdditional Information: Trend Micro Business Support Portal (BSP) User GuideДЈ. In addition, you can also search for solutions to a problem or general information about your Trend Micro TippingPoint product. The BSP facilitates case management for the Trend Micro TippingPoint customer community.

Online support requests are managed via the Trend Micro TippingPoint Business Support Portal (BSP). How do I create an online support request? For a complete list of phone numbers, click HERE.Дў. TippingPoint Support available twenty-four hours per day and seven days per week by telephone.

Where can I get the Visio Stencil files?ДЎ.

Where can I get the latest product documentation?.

What is ThreatLinQ and how do I get an Account on it?.

How do I get an account for the Threat Management Center (TMC).

What data should I backup for disaster recovery?.

Are filter specific settings preserved for filters that are modified in a DV?.

Why are there different versions of the DV?.

I just purchased a vSMS, where do I get the certificate file?.

If the SMS loses contact with the IPS, will I lose the alerts from the IPS during that time?.

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Can I rollback an SMS upgrade if I find issues with the new version?.

Where can I find the system log of my SMS?.

How do I perform a Factory Reset on the SMS?.

How do I find the certificate serial number of my SMS?.

How can I recover the password to my SMS?.

How do I perform traffic captures from the Command Line Interface (CLI)?.

How can I recover the password to my TPS device?.

Why is my vulnerability scanner reporting SSL and/or SSH vulnerabilities when scanning the IPS management port?.

Why do my rate-limiting action sets appear to be inaccurate at times?.

If I upgrade the TOS on my device will it cause a loss of network connectivity?.

What happens if I exceed the maximum rated bandwidth of my IPS/TPS?.

How do I perform a Factory Reset on the IPS/TPS?.

How can I recover the password to my IPS device?.

How do I find the Certificate Serial Number of my device?.

What information should I provide to TAC when opening a support case?.

Where can I find my Customer ID Number?.

How do I create an online support request?.